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The failure to uninstall happened suddenly and I don't know why. Now, before the DriverPackageUpdate error I get a message: Failed to read ini file:C:\ProgramData\HP\HP ENVY Photo 7800 Series\.iniĪs I previously stated. I recently tried the HP fix you pointed out with the Takedown code in CMD Prompt. Ultimately, I think they made things worse with so solution. I contacted HP Support and they took over my PC an tried lots of things to solve the DriverPackageUpdate issue. Question Resolved / Answered, Click " Accept as Solution" Our Community is comprised of volunteers - people who own and use HPdevices.

The Community is a separate wing of the HP website - We are not an HP business group. Thank you for participating in the HP Community. When the website support page opens, Select (as available) a Category > Topic > Subtopic NOTE: Content depends on device type and Operating SystemĬategories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more Printer Home Page - References and Resources – Learn about your Printer - Solve Problems

Run “Check for Updates” as many times as necessary to fully update Windows.

Section HP PC Solution > First Step “Run as Administrator” is crucial.

TKB article contributed by HP Expert ShlomiLįix for the dreaded error “ Call to Drivepackageuninstall returns error 5”Ĭall to DriverPackageUninstall error 5 returns during HP Device Software uninstall The issue with the odd DriverPackageUninstall is a permission error.

"Get" a new copy of the Application from the Microsoft Storeįix problems with apps from Microsoft Store

Uninstall HP Smart > Restart the computer and log in > Install the application from the Microsoft Store Try reloading the HP Smart Application:.Make sure your Windows Updates in current and installed.Make sure you are running the latest (newest) app version.The issue with HP Smart uninstall / install is likely something tangled up in Windows - and /or possibly the Windows Store needs to be reset.Ĭan’t log into HP Smart using your HP Account? These people might be scammers trying to steal your information / money. Business PCs, Workstations and Point of Sale Systemsĭo not respond to individuals who include phone numbers or email addresses in public posts.ĭo not respond to individuals who ask you to provide private information in a public Post.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.